This is just a note to let you know that your employees are to be commended. They are awesome to work with. They are professional and great representatives of your organization. Upon returning from our vacation, our air conditioning was not working. We did not know who to contact but I remembered receiving a letter from you and your company and for some unknown reason, I had kept this letter. So we decided to call. Your employees have met and exceeded any standards you could set for them. So, to date, we are very pleased with the air conditioning and furnace recently installed and how all of our questions, no matter how small, are answered, the timeliness of appointments and the fact that your employees do not leave a mess behind.