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Call Center – Customer Service Representative

Grand Rapids, MI
$14 - $17 an hour

Job Summary:

Vredevoogd Heating & Cooling, West Michigan’s leading residential heating and cooling service provider, is seeking a detailed oriented, customer service minded individual to join our team as a Customer Experience Provider. The ideal candidate is looking to make a difference by developing relationships with team members, and clients through exceptional care, positive communication and a genuine interest in our team and the clients we serve.

The Call Center operates between the hours of 7 a.m. to 6 p.m. Monday thru Friday, with a Flexible Saturday rotation between the hours of 7 a.m. to 4 p.m.

Key Areas of Responsibility:

  • Handle all client interactions in a professional and courteous manner.
  • Provide accurate information to all clients.
  • Take every step possible to answer the client’s question or solve the problem during the call.
  • Accurately enters and confirms client information into the database.
  • Educates the client about products and services and upsells other products based on the clients needs.
  • Maintain a working knowledge of all products that Vredevoogd Heating and Cooling offers.
  • Meet established standards and guidelines with regard with compliance, job knowledge, quality, attendance, efficiency, initiative, customer service and overall performance.

Qualifications:

  • High school diploma or GED Required.
  • At least 1 year of Customer Service experience preferred.
  • Ability to accurately enter data in a fast-paced environment.
  • Proficient computer skills.
  • Friendly phone voice and a positive attitude.
  • internal and external clients.
  • Professional demeanor and interaction with all clients (internal and external).
  • Must be a self-starter with the ability to work with minimal supervision while meeting expectations.
  • Ability to work effectively in a team-oriented environment as well as independently.

Company Expectations:

Compensation & Benefits
Compensation range – $14 to $17 per hour – plus commission

Vredevoogd Heating and Cooling creates a great culture where you work hard and have fun while being paid well!

  • Competitive pay
  • Quarterly bonuses
  • Health and medical plan
  • Vision and Dental
  • 6 paid holidays
  • Room for growth
  • Continual training
  • Overtime during the busy season
  • We offer a great culture that values a healthy integration of personal and professional life.

Job Type: Full-time

Pay: $14.00 – $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

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