Heating, AC, Plumbing & Generators in Kentwood, MI

Completed annual cooling maintenance on 2019 outdoor condensing unit. Performed comprehensive system inspection, cleaned condenser coils and louvers removing accumulated debris, dirt, and cobwebs from exterior panels and ventilation grilles. Verified unit operation and documented equipment condition with photos showing weathered exterior consistent with outdoor exposure.

Responded to no cooling call on 14-year-old GDM system affecting entire property. Upon arrival, performed diagnostic evaluation of outdoor condenser unit and indoor control panel. Inspected electrical components, control board, transformer, and wiring connections within HVAC control cabinet. Assessed outdoor condensing unit condition, noting normal wear consistent with age and outdoor exposure. Documented system configuration and component conditions with photos for service records. System was evaluated and appropriate recommendations provided to restore cooling operation.

# CP-Cooling Problem Resolution Responded to service call for reduced cooling capacity and low airflow on 19-year-old residential air conditioning system. Upon arrival, confirmed unit was still producing some cooling but operating below normal capacity. Conducted comprehensive system evaluation including visual inspection of air handler, refrigerant lines, and associated components in basement mechanical room. Inspected air handler unit and verified proper condensate drainage through dual PVC drain lines. Examined refrigerant line insulation, electrical connections, and shut-off valves for visible defects or deterioration. Assessed overall system condition noting age-related wear consistent with equipment approaching end of expected service life. Documented equipment configuration and current operating state through photographic documentation for service records. Given the advanced age of the system and presenting symptoms of diminished performance, discussed findings with customer

Completed rental inspection of water heater in basement mechanical room as requested. Documented water heater condition, brand identification, and age determination through photographic evidence. Unit is a standard residential gas-fired water heater with copper supply piping and proper venting, located adjacent to HVAC equipment in concrete block foundation area.

Responded to callback for toilet seal failure on previously installed unit. Removed toilet to expose failed wax ring and flange assembly showing signs of water and urine leakage onto tile flooring. Inspected flange for damage and proper mounting, noting discoloration and staining on surrounding floor tiles. Replaced wax ring seal, reinstalled toilet, and tested for proper seating and leak-free operation to prevent further floor damage.

Responded to water leak service call for furnace system installed in January 2023. Upon inspection, confirmed furnace was experiencing water leakage but remained operational. Investigated potential sources including condensate drain system, heat exchanger, and associated plumbing connections. Documented conditions with photographs showing exterior hose bibb and wall area with water staining and discoloration patterns. System covered under 3-year Carrier warranty extending through January 2028.

Completed annual cooling maintenance and tune-up on 2011 system with active warranty coverage extending through April 2027. Inspected condensate drain pan and documented standing water with mineral deposits and sediment accumulation, indicating proper drainage function with normal seasonal buildup. All system components checked and photographed per maintenance protocol.

Completed annual cooling maintenance on a 13-year-old EnergiAir system (2015 model). Serviced condensate pump and drain pan assembly, clearing drainage lines and testing pump operation to ensure proper condensate removal. Performed standard tune-up procedures including system inspection and cleaning of critical components.

Conducted on-site evaluation for water conditioning system installation and sump pump replacement. Assessed existing plumbing infrastructure in basement utility area, including current water heater connections and available space for water softener installation. Inspected existing sump pump system, noting discharge piping configuration with white PVC vertical discharge line and current pump condition in sump basin. Documented equipment locations, plumbing connections, and electrical service availability to prepare comprehensive estimate for new water softener system and sump pump replacement.

Replaced kitchen drain line assembly beneath sink, including P-trap configuration and vertical drain pipe that showed evidence of water damage and deterioration at floor penetration. Installed new white PVC drainage system with proper trap configuration, chrome tailpiece connection to sink drain, and extended drainage piping through floor structure to connect with existing waste lines in basement/crawlspace below. All connections sealed and tested for proper drainage flow.

Responded to no cooling call on 11-year-old Bryant system affecting entire home. Upon inspection, discovered thermostat batteries were depleted and preventing system operation. Replaced batteries with new Rayovac AA batteries, restoring power to thermostat and full cooling functionality to the system.

Responded to customer concern regarding continuous air flow from vents when AC system was turned off on newly installed Carrier unit. Upon inspection, verified system operation and examined control board and wiring configuration. Determined air flow was normal system operation due to fan settings on thermostat. Educated customer on proper system operation, explained difference between AUTO and ON fan settings, and demonstrated how to adjust thermostat controls to eliminate continuous air circulation when cooling is not active. System heating and cooling functions tested and operating within normal parameters. No mechanical defects found.

Completed annual cooling system tune-up and maintenance inspection as part of 2-year energy warranty program. Performed comprehensive system evaluation including refrigerant levels, electrical connections, condensate drainage, and overall unit performance. Documented condensate drain pan operation and monitored for proper drainage, noting water collection in emergency overflow pan positioned on basement floor near PVC drain line. System operating within normal parameters following preventative maintenance service.

Completed annual AC tune-up on 2022 Energi Air system under 5-year warranty coverage. Performed standard maintenance inspection including condenser coil cleaning, refrigerant level verification, and electrical component testing. Documented exterior line set penetration point showing siding deterioration around refrigerant lines requiring future attention, and photographed condenser coil fins showing normal operational wear and surface oxidation but maintaining adequate airflow capacity.

Completed full residential air conditioning system replacement. Installed new outdoor condensing unit on existing concrete pad against house exterior with proper refrigerant line connections, electrical conduit routing, and disconnect box mounting. System was charged with refrigerant, tested for proper operation, and all connections were verified for secure installation and code compliance.

Completed full installation of residential HVAC system including furnace unit and air conditioning condenser. Installed dark gray furnace in mechanical room with proper venting using white PVC piping routed through utility space. Mounted outdoor AC condenser unit on concrete pad in landscaped area with appropriate refrigerant line connections and drainage piping along exterior wall. All equipment installed per manufacturer specifications with proper electrical connections, ductwork integration, and code-compliant venting. System tested and verified operational.

Responded to complaint of sewer odor emanating from shower drain for approximately two weeks in 1987-built home. Inspected shower floor drain and found significant accumulation of hair and organic debris on drain cover and within trap, which was causing odor issues and potentially compromising the trap seal. Removed debris buildup from drain assembly. Also inspected bathroom vanity sink per client request regarding slow drainage. Examined drain stopper mechanism and tested drainage flow. Documented conditions of both fixtures with photographs showing before-service state of shower drain with visible debris accumulation and bathroom vanity configuration with integrated sink basin and pop-up drain assembly.

Completed annual cooling maintenance on EnergiAir system. Performed comprehensive tune-up including inspection of outdoor condensing unit, refrigerant lines, and Honeywell ProSeries programmable thermostat. Verified thermostat operation in cooling mode with fan set to auto, confirmed WiFi connectivity, and ensured proper temperature control at 71°F setpoint. Inspected outdoor unit installation, checked refrigerant line insulation integrity, and verified proper drainage in mulched service area. All components operating within normal parameters. System ready for cooling season.

# Condenser Removal - Customer Waiting on Warranty Documented existing outdoor air conditioning condenser unit for scheduled removal under warranty claim. Unit showed significant aging and environmental wear with faded cabinet finish, surface discoloration, and weathered components. Photographed condenser positioned on concrete pad with visible moss growth and staining. Documented refrigerant line connections and electrical service installation including weatherproof disconnect box mounted on metal conduit stand near basement window well. Return visit scheduled to complete condenser removal per warranty authorization.

Responded to recurring shower leak in 12-year-old home that had been previously repaired one year ago. Upon inspection of the chrome shower fixture and valve assembly, identified the source of the leak that had been worsening over the past three weeks. Documented existing conditions with photographs and performed necessary repairs to resolve the plumbing leak issue.